Frequently asked questions about custom-made suits and custom-made shirts

Measuring

Are you a Tailor?

No, we offer made-to-measure fashion. This involves adapting an existing pattern to your individual body measurements and style preferences. This way, you get the perfect fit, maximum comfort, and timeless elegance – faster and more efficiently than traditional bespoke tailoring.

Can I measure myself at home?

This isn't possible at the moment. We recommend making an appointment at one of our studios.

make an appointment

Fit, Alterations and Refunds

The item I received is fine, but I would like to update some measurements before my next order.

If you would like to change your measurements, please contact our customer service at office@sartoriavienna.com .

Will the clothes shrink after washing?

It's possible that the fabric of shirts and polo shirts will shrink slightly after the first wash, which varies depending on the fabric. In most cases, this doesn't affect the wearability of the garment, but rather helps the fabric and structure of the garment adjust. We recommend washing your garment at least once before assessing the final fit of the item.

Can I return my order?

If you are not satisfied with your order, you can request a full refund in accordance with our cancellation policy. Please check the eligibility criteria and follow the instructions in the "Terms and Conditions" section by contacting our customer service in advance at office@sartoriavienna.com

Fabrics

Is wool fabric wearable in summer?

Thanks to the thermoregulating properties of the fibers, wool fabrics are also suitable for the warmer seasons.

Why are some fabrics more expensive than others?

Every fabric has its own characteristics: Some factors such as the type of fiber, the fineness or the processing can make a fabric particularly valuable and therefore more expensive than others

What do the parameters fineness, weight and warmth mean?

Fineness: Indicates the average diameter of the fiber used in the yarn. The higher the value, the finer and more valuable the fiber. Fabrics with a high degree of fineness can be particularly delicate and require more attention and care.

The fineness of the wool is usually specified according to a “super” classification system with values ​​between 100 and 250:

100-140: durable wool, ideal for making men's clothing for everyday use
> 150: Wool used for incredibly fine fabrics, valuable and exceptionally soft
> 160: ultra-fine wool, ideal for making light and extremely luxurious fabrics, but requiring special treatment due to its fineness.

Fineness determines the value and use of a wool, but cannot be considered the sole indicator of quality. The finer the wool, the softer and more exclusive it is, but the quality of the fabric also depends on the type of raw materials and the processing method.

Weight: refers to the weight of a single meter of fabric. Wool fabrics suitable for summer weigh less than 240 g/m, while winter fabrics start at 270 g/m.
It's important to note that this measurement system only applies to wool fabrics. Linen, for example, can weigh up to 390 g/m, but the breathability and durability of the fibers make it one of the best summer fabrics.

Warmth: Indicates how much warmth a fabric can provide. There are very heavy fabrics in grams per meter that are nevertheless ideal for summer (e.g., linen), and fabrics that are simultaneously light and very warm (e.g., cashmere). "Warmth" is therefore an additional indicator that is closely related to "weight."

Excellence: indicates the exclusivity of a fabric and simultaneously evaluates various parameters such as fineness, fiber type and reputation of the textile brand.

Products

Is there a store where I can see your products?

Yes, you can find our studios here: Our Studios

Can I buy pre-made items?

No, every Sartoria Vienna garment is made from scratch based on the customer's measurements.

However, we offer some accessories for direct purchase: Online Shop

Where is my garment made?

All our products are manufactured in the EU, and we use almost exclusively the finest fabrics from Italy. However, we also offer imported fabrics from other countries.

How long will it take to deliver my suit or shirt?

Delivery usually takes between 4-8 weeks.

Can I get suggestions for my style?

Yes, to select the right garment for every occasion, you should schedule an appointment with our sales consultants after the initial design of your garment.

Can I buy a gift card?

Yes, you can order (digital) gift cards and pick up your personalized gift box at one of our studios.

Giftcards

Care & Maintenance

Washing instructions

Sartoria Vienna garments are semi-finished products, custom-made using fine fabrics and yarns. To preserve the quality of the garments, it is generally recommended that cleaning and care be carried out with the utmost care, following the instructions provided, and avoiding aggressive detergents.

100% cotton shirts: Household washing by hand or machine (normal process at a maximum of 30°C and a low spin speed of 400 rpm) is permitted. Do not bleach. Tumble drying (spin) is permitted. Iron at a maximum temperature of 110°C (212°F) without steam.
Make sure you remove the undercollar bars from the shirt before washing.

You should have suits and coats professionally cleaned.

Clothing care
  • Whenever possible, brush your garment with a natural bristle brush for 30 seconds, working slowly from top to bottom.
  • When you're not wearing the jacket, hang it on a shaped hanger—preferably made of cedar. The wood shapes the shoulder structure, absorbs moisture from the fabric, and keeps moths away.
  • Each garment should be worn no more than 2 or 3 times a week. A short "break" allows the fibers to breathe and helps stretch out any small creases that have accumulated throughout the day.
  • Use a garment bag to store your tailored garments while traveling for business or pleasure.

Prices, currencies & discounts

Can the price of my garment vary depending on the details I choose?

The price largely depends on the fabric chosen, but we also charge extra for some options.

studio

Is there a branch in my city?

You can find our locations here: Our studios .

Do I need to make an appointment?

Yes, our studios are open by appointment only: Book an appointment

Technical support

I forgot my password/username, what can I do?

Click "Forgot password?" You can request a new password by following the instructions you will receive via email. We'll remind you to check your email (and junk mail).
For further support, please contact us at office@sartoriavienna.com

Payment problems

If you cannot complete the payment:

  • Check the details and/or expiration date of the card you are using
  • Make sure the card you are using is enabled for online payments.
  • Try using a different device or browser
  • Try to make the payment with a different method, e.g. with a different card or Paypal

If the problem persists, contact your bank for further information: it may be that the card has been temporarily blocked for security reasons.
If you need further assistance, please contact us at office@sartoriavienna.com .

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